The funding round was led by the Growth Equity business within Goldman Sachs Asset Management, with participation from most of Aircall’s current investors.

Aircall is a cloud-based voice platform that helps companies across the globe manage millions of customer support and sales calls every day. Balderton first invested in Aircall in 2016. This year, the company saw more than 65 percent total customer growth, and now has more than 8,500 customers worldwide.With offices in New York, Paris, Sydney and Madrid, Aircall recently passed the 450 employee mark and plans to recruit more than 260 new employees by the end of the year. Check out their open roles here! 

The Aircall team

Aircall was founded in 2014 with the belief that traditional business phone systems were hard to manage, siloed, and required heavy implementation costs and time.Over the past year, remote workforces accelerated digital transformation for companies of all sizes and, at the same time, their customers increased their expectations around personalized and convenient service.Aircall helps businesses meet those objectives by integrating its cloud-based solution into leading business software like Salesforce, Hubspot, Zendesk, Slack, Intercom and many others. This allows businesses to streamline workflows, providing more efficiency for their teams with better visibility, data and insights into their customers’ needs and their teams’ performances. 

Since the beginning of Aircall, we’ve helped thousands of companies to enrich their customer experience through voice channels, with more empathy than ever in the past year. We also witnessed an increasing demand for visibility and data about teams and performances.

Olivier Pailhes, co-founder and CEO of Aircall

“Now that hybrid, on-site or remote teams are likely here to stay, we’ll continue to work to achieve our vision, and empower every professional to have richer conversations.

Olivier Pailhes, co-founder and CEO of Aircall.

The new funding will help Aircall to enrich its app ecosystem, improve its AI capabilities, partner with major telecoms companies, and expand globally, with new European offices in London and Berlin, and deeper investments in North America and APAC. 

READ MORE ON AIRCALL 

• Bloomberg – “Call Center Software Firm Aircall Tops $1 Billion Valuation” 
• TechCrunch – “Aircall raises $120 million for its cloud-based phone system”